Introducing E-Comm Score

India's Commerce
Trust Layer

A neutral, shared trust network helping e-commerce companies reduce fraud, automate refund decisions, and reward genuine customers in real-time.

PARTICIPATING PLATFORMS (DEMO SIMULATION)

The Shared Trust Loop

How TrustCommerce anonymously bridges fraud signals across India's largest e-commerce platforms.

Customer Places Orders

User initiates checkout on Amazon, Blinkit, or Ownly.

Platforms Generate Signals

Platforms share anonymous telemetry (e.g. Return, Chargeback).

TrustCommerce Calculates

Neutral AI calculates updated E-Comm Score (300-900).

Other Platforms Query

Other networks query E-Comm Score before approving COD/refunds.

Better Fraud Decisions

Abuse is instantly stopped; genuine users get premium service.

Enterprise Privacy by Design

A zero-knowledge infrastructure ensuring customer security and platform data integrity.

Zero Personal Data Shared

We do not store or transmit names, phone numbers, or addresses. Everything is indexed using hashed, secure identity tokens.

Anonymous Event Tokens

Event reporting uses cryptographic tokens. A platform can signal "Return Abuse" without revealing item values or transactional metadata.

Encrypted APIs

TLS 1.3 encryption, client-certificates, and IP-whitelisting ensure data endpoints remain completely secure and isolated.

Consent-Based Access

Scores are only queried during active, user-initiated transactions, matching compliance standards like GDPR & DPDPA.

No Order Details Exchanged

Platforms never share what the customer bought, catalog info, or price points. Only pure reliability behavior metadata.

Total Platform Isolation

Flipkart cannot see Amazon's customer list, nor can Ownly see Swiggy's. The scores are computed and queried anonymously.

The CIBIL Score for Commerce

Helping every platform trust good customers and stop bad actors before fraud happens.

40%

Reduce Fraud Losses

18%

Lower Operational Costs

99.2%

Reward Genuine Customers

Ready to secure your store?

Join the neutral commerce trust network and start checking E-Comm Scores today.

Overview Dashboard

API Status: Normal
Total Customers Monitored
84,512,944
+12% this month
Connected Platforms
27
Live nodes across APAC
Fraud Prevented
₹143 Cr
Direct savings last 12 mo.
Average Trust Score
782
Good Standing average range
Live API Calls
12,844/min
99.99% Up 45ms p99 latency
Fraud Detection Accuracy
96.8%
FPR < 0.2% false positive rate

Live Fraud Attacks Blocked vs Allowed Genuine Transactions

Score Risk Segments

Customer Search

Lookup customer profile using phone number or ID.

Try Search IDs:
9876543210 customer_28374
Simulation Console

Interact & Simulate

Simulate buyer actions in real-time to watch their trust score drop or rebuild.

No Customer Loaded

Search for "9876543210" above to load the live simulation profile.

Algorithm Configurations (E-Comm Score v3.2)

Below are the real-time scoring adjustments configured for the network. Watch how positive behaviors slowly rebuild standing while repeat high-risk vectors trigger immediate, severe penalties.

Positive Signals

Long-term Customer +5
Successful Order Delivery +2
Verified Payment Clearance +1

Negative Risk Actions

Chargeback Abuse Claim -150
False Missing Item Claim -120
Identity Token Mismatch -100
Fake Delivery Driver Complaint -90
Fraudulent Item Return Event -80
Coupon & Referral Loop Abuse -70

Ownly (by Rapido)

Connected
Latency8ms
Daily Queries5.1M
API Health99.99%

Amazon India

Connected
Latency22ms
Daily Queries4.2M
API Health99.98%

Flipkart

Connected
Latency28ms
Daily Queries3.8M
API Health99.97%

Blinkit

Connected
Latency14ms
Daily Queries2.1M
API Health99.99%

Zepto

Connected
Latency12ms
Daily Queries1.9M
API Health99.99%

Swiggy Instamart

Connected
Latency16ms
Daily Queries1.8M
API Health99.96%

Myntra

Connected
Latency31ms
Daily Queries1.2M
API Health99.95%

Zomato

Connected
Latency15ms
Daily Queries2.4M
API Health99.99%

Fraud Trends Over Time

Distribution of Most Common Fraud Types

Federated Platform-wise Fraud Reduction (%)

National E-Comm Score Distribution

Request Simulator

Choose an endpoint and modify the JSON payload below to simulate direct HTTPS API calls to the TrustCommerce gateway.

Live API Response

200 OK 
{
  "status": "success",
  "timestamp": "2026-06-28T15:20:00Z",
  "data": {
    "trust_score": 842,
    "risk": "Low",
    "refund_risk": "Low",
    "cod_allowed": true,
    "manual_review": false
  }
}

API Keys & Credentials

Generate and manage your secure keys to authorize transactions with our server nodes.

Notification Thresholds

Automatically alert internal security teams when customer score drops below specific levels.